Under our Managed Service Agreement we provide remote support for your technology, through our Helpdesk.
You or your nominated staff members can call us or contact us electronically when you experience IT problems and our experienced team of engineers will handle the problem.
Our service level agreements mean that we will provide a first response within one working hour. If the problem is more complex we will agree a resolution plan within four working hours and fix the issue within eight working hours.
We also remotely monitor your servers, workstations, printers and network hardware – eg. switches and routers – remedying small issues before they turn into big issues.
Contact us here for more information or call 023 8038 6586.