Today’s telephone systems feature far more technology than ever before, and your business can benefit from this.
The software that is available includes:
- A direct link with your Customer Relationship Management database. For example, an arrangement whereby the system recognises the number of an incoming call and automatically brings up that customer’s record on the computer of the receptionist.
- Call logging software, which is particularly useful if you operate in an industry or profession that includes time costs in its invoicing. Data is automatically captured detailing how much time you have spent on the phone with each client.
- Call recording software – quickly & easily replay calls from any point in time, perfect for training or evidential purposes
- Wallboard displays – for larger users such as call centres, to display call data.
Contact us here for more information or call 023 8038 6586.